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We usually post orders placed before 2:30pm on the same day. From time to time there may be delays due to peak periods such as Black Friday and Christmas periods. 

We expect your package to arrive in 1-3 business days and 3-5 business days for rural areas, however this changes depending on your location and current congestion times e.g.: during Christmas shopping period, shipping may take longer. Processing times may also be extended during holiday periods.

You may have noticed that some of our items have estimated shipping/dispatch dates. This happens when an item is out of stock. A pre-order means that we are currently out of stock but you are able to still place an order so your order is sent out as soon as we receive our stock for that item.

If you're not sure if your item is a pre-order, you can check out the product page on our website for your item and it will say there if it is a pre-order. 

We have 2 warehouses, one in Tennessee and the other in Utah. 

If you have multiple items in the same order, we usually send our items together, but in separate parcels as they are bulky. The courier should deliver them together, but sometimes they accidentally separate them. If this happens, the other parcel(s) should arrive in the next few days. Please send us an email (info@musclemat.com) if it doesn't arrive within 5 business days of your first parcel arriving. 

We try to send out all orders as fast as we can. However, there may be a few reasons why your order hasn't shipped yet. These could be:

1. Your order is a pre-order. A pre-order is when we are currently out of stock for that particular item yet you are still able to place an order so that it is sent as soon as we get stock on the estimated date. We notify current pre-orders on the product page, at checkout and on confirmation. If you're not sure if your item is a pre order, you can check out the product page on our website for your item and it will say there if it is a pre-order. 

2. It is a holiday or sales period. In busy periods such as during sales and holidays, our processing times may be longer due to increased amount of orders. 

3. There is an error with your order. This could be due to incomplete details, issues with payment or some other reason. If your order is not a pre-order (check the product page of your item on our website if you aren't sure), it is not a holiday period, and it has been more than 3 business days, please send us an email and our friendly team will look into it ASAP. info@musclemat.com

We offer PayPal, Visa, Mastercard, Amex, GooglePay, Apple Pay and Shoppay! 

Our system only allows for one discount to be applied. This includes but is not limited to offers, sales, promotions, discount codes, vouchers and gift cards.  As only one discount to price can be applied, if you have multiple discounts, we recommend using the one that gives you the largest discount. See our Terms of Service for more information. 

Mattress Toppers

For minor stains, spot clean using liquid detergent, water and a damp cloth, then let air dry outside.  Dry substances may be vacuumed.    

For a deeper clean, cold or warm hand wash or use a large laundromat washing machine on a short, gentle cycle with cold or warm water.   Use gentle liquid laundry detergent.  Air dry outside (pick a sunny day).  Do not dry clean, tumble dry or apply any heat. 

Relax Mat

When you first receive your Relax Mat, you may need to iron it toremove any creases caused by transportation. For most stains and spills, simply wipe away with a wet cloth. You can use a small amount of gentle detergent mixed with water to wipe away more stubborn stains. Regular vacuuming is recommended. Do not place furniture on the Relax Mat, as this may compact the foam and prevent it from fully rebounding.  

Yes. Every Muscle Mat product comes with a 12 Month Limited Warranty against manufacturing defects, in addition to your rights under federal and state consumer law. To claim, email info@musclemat.com with your order number, a description of the defect and a photo, and we send you a prepaid return label. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

See our Returns, Guarantee and Limited Warranty page for what is covered and how to claim.

In each one, link the policy name at the end to that store’s refund policy page.

If your mattress is extra deep or your sheets are very tight, you may need to use extra deep sheets or sheets of the next size up. This is because you don't want sheets that are very tight as they will compress the mattress topper. 

We get a few questions about what size to get depending on your bed. For example, sometimes people wonder if they have a Queen sized bed, should they get a Queen topper? The answer is yes. We recommend getting the same sized topper as your bed.

If your mattress is between sizes, measure the width and length, then try to match it to the closest size. 

We find that our toppers are quite neutral in terms of heat. They are not too hot or too cool. Many customers have commented that they are great for all seasons.

A great tip is to use flannelette sheets in the cooler months; and cotton, linen or bamboo sheets in the warmer months!

We cannot guarantee that our topper does not contain any allergens. For example, it does not contain latex directly but is made in the same facility as latex products. For this reason, we do not recommend using it if you have any allergies to certain materials. 

Mattress Toppers are a great and inexpensive way to improve the comfort of your bed. It makes sense for those that are looking for more comfort, a cozier bed and a way to protect your mattress.

With over 50% (and rising) of Americans using mattress toppers it is quickly becoming the optimal way to improve your bed.

If your question can't be answered by these FAQs, please don't hesitate to reach out to us! We can be best reached via email: info@musclemat.com

Our business hours are Monday to Friday 9am-4pm PST. One of our friendly team members will endeavour to be in contact within 1-2 business days. 

We always endeavour to respond within 1-2 business days (Monday to Friday). If you have not heard a response from us within this timeframe there may be a few reasons.  Here are the most common reasons why we may not have responded yet: 

1. It is the weekend - our business days are Monday to Friday. Please be patient and we will be in contact as soon as we can.

2. Our phone line is not always staffed - as we are a small business, we are not able to staff our phone line at all times. We appreciate your patience, and if it's urgent, email is the fastest way to get in contact.

3. Your message to us was filtered to spam, or our reply was filtered to spam. Please check your spam/junk folders for our reply. We do check our spam folder regularly, but in case your email has bounced, try using a different email account to contact us. 

4. Your email provider has blocked our response. This is common when you are emailing from a work email address, as the email provider may block some emails that come from outside your workplace institution. Try emailing us from your private email address. 

If you have not heard from us within 3 business days, try using a different email account to email us at info@musclemat.com

You can also send us a message on Facebook messenger on our Facebook page.

When you receive your Relax Mat, it may have some folds or creases due to the way it is packed. We recommend opening it and lying it flat for 3-10 days. We then recommend using an iron/steamer on minimum heat and max steam settings to iron out the folds. Do not hold the iron in one spot. Instead do multiple passes if you need extra ironing to remove a stubborn crease.

The Relax Mat is a 1.4 inch thick tatami memory foam mat. It has a stain and water resistant outer coat and a high density foam inner. Lot's of adults and kids find themselves napping, sleeping, playing and gravitating towards these tatami mats. 

Tatami Mats have won the toy of the year award overseas. Tatami Mats are amazing for kids to safely play on. 

In extremely rare cases the non slip bottom of our mat can react with floors leaving marks, prints or small dots. 
We recommend checking the specifications of your flooring for use with a mat with PVC backing. 
As with any floor mats it is worth lifting from time to time to allow it to air out and check its condition.

The Relax Mat is 1.4 inches thick - The thickest Tatami Mat mat on the American market.

We take the measurement from the centre of the mat by cutting a cross section into the foam.